Position Title: Systems Engineer, Defenders of Wildlife

Position Posting: https://defenders.org/about/jobs?p=job%2FoqBphfwr

Position Summary

The Systems Engineer assists the Director of Information Technology in aligning Defenders of Wildlife’s technical infrastructure and applications with changing business needs. This position maintains the organization’s on-premise and cloud-hosted file servers, electronic mail system, web servers, DNS zone files, Active Directory Services, server virtualization, Storage Area Networks, telecommunications systems, field office technical infrastructure to include Cisco Meraki VPN routers and video conferencing hardware and provides technical support to Defenders of Wildlife staff at all levels. The position is also responsible for IT security, security training and response to IT security threats.

Duties and Responsibilities

Manage and maintain:

  • Microsoft Office365 tenant and other SaaS cloud technologies
  • Familiarity with Virtualization technologies such as VMware, Citrix, Hyper-V etc.
  • Microsoft Windows Servers
  • Spam and web filtering systems
  • Mobile devices to include Android and iOS platforms
  • Antivirus and antispyware platforms
  • Both online and on premises backup systems
  • Storage area network (SAN) systems
  • Routers, switches, cabling and firewalls
  • Telecommunications systems
  • UPS battery backup systems

Review and assess:

  • Monitor and respond to performance and security logs from critical IT systems
  • Computer security notices and vulnerability announcements affecting Defenders software and hardware

Perform critical IT support functions:

  • Perform backups of system and user data; restore data and/or systems as needed
  • Regularly perform maintenance and apply required patches to vulnerable computer and network systems
  • Document changes to critical IT infrastructure
  • Provide technical training and assistance to employees as needed
  • Supervise contractors performing work on Defenders’ IT infrastructure and verify the satisfactory completion of contractor assignments
  • Respond in a timely manner to escalated help desk tickets
  • Remotely support field offices and staff
  • Perform other related duties as assigned

Qualifications

Education

Bachelor’s (B.A./B.S.) degree or equivalent

Experience

4 years of relevant experience. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above

Knowledge, Skills, Abilities for Professional 3

  • Administrative
      • Ability to accurately maintain electronic and physical records
      • Anticipate and meet the needs of internal and/or external stakeholders delivering excellent service
  •  Communicatinon
      • Ability to clearly and accurately communicate with internal and external stakeholders
      • Ability to articulate complex ideas clearly, accurately and concisely
      • Ability to convey effective messages to broad and diverse constituencies
      • Ability and willingness to effectively represent Defenders’ interests in external environments
      • Ability to exert influence and build consensus with internal and external stakeholders
  • Critical Thinking
      • Ability to handle sensitive and confidential matters with discretion
      • Strong research and data analysis skills, including ability to gather and synthesize information from multiple sources to produce high quality work products in a consistent, efficient, accurate, and timely manner
      • Creative problem-solving and troubleshooting skills with willingness to experiment and innovate new methods.
      • Facilitate and promote the integration of diversity, equity and inclusion strategies into Defenders’ work
      • Ability to independently exercise appropriate judgment in response to complex and/or fluid environments
      • Strategic thinker with the ability to take high-level strategy and translate into relatable points and action steps.
  • Project Management
      • Ability to work well under pressure and tight deadlines while balancing competing assignments
      • Ability to remain flexible and adaptable to shifting priorities while remaining responsive to urgent requests
      • Ability to take ownership of a project or process and to use problem solving skills to resolve issues
      • Ability to manage deadlines on multiple cross-functional projects in a dynamic environment
      • Demonstrated ability in managing competing interests on complex issues
      • Ability to independently initiate project and initiative ideas; managing projects and initiatives through to completion
  • Coalition and Community Engagement
      • Strong interpersonal skills and ability to form effective working relationships with diverse constituencies including federal/state agencies; elected officials and their staff; Defenders’ members and donors; private landowners; hunters and anglers; community leaders; religious, scientific, and academic communities; and /or the general public.
      • Ability to lead diverse stakeholders in collaborative activities, to anticipate policy issues impacting wildlife and make recommendations within Defenders, other organizations, and coalitions.
      • Networking skills to engage with leaders in the conservation community, federal and state agencies, NGOs, and other organizations.

Knowledge, Skills, Abilities for Systems Engineer

  • Microsoft 365 Exchange Online Administration
  • Windows Server 2012 R2-2019 Server management
  • VMWare vSphere 6.5-7.0 management
  • SonicWall solution for remote access management
  • Dell SonicWALL firewall configurations and management
  • Meraki Firewall and SDWAN configuration and management
  • Ability to troubleshoot network issues
  • Managing cloud telecommunications environment
  • Strong written and verbal communications skills
  • Strong customer support skills

More Information

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